Reimbursement guideline
refund
Power Queen offers a 30-day money-back guarantee for items purchased directly from Power Queen.de. The product will be unused and in good condition.
Once we receive a request to return a product or cancel an order, we will process your refund within 1-2 business days. Please note: For some orders, it may take up to 7 business days for the refund to be completed while the bank verifies the order.
If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should be based on the express company you choose.
If for our reasons, the goods received are damaged or incorrect, and the consumer is not obliged to bear the shipping costs for this reason.
We will refuse to refund if the wrong item is returned to us or if the item is not returned.
For refunds and any further questions, please feel free to contact us by email: service.de@ipowerqueen.com contact.